CVS apologizes to transgender woman for prescription denial

  • CVS apologizes to transgender woman for prescription denial

CVS apologizes to transgender woman for prescription denial

CVS Health is apologizing to a transgender woman who says she was denied a hormone prescription by a pharmacist at the drugstore chain.

Although Hall acknowledged that CVS had received a flawless score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statementshe said "measures should be in place to ensure no other customer is humiliated like I was".

"I left the store feeling mortified", Hall wrote.

The pharmacist refused to give her back the written prescription, she said, forcing her doctor to call it in to another pharmacy.

A transgender woman has spoken out after being denied access to her prescribed hormones by a pharmacist in Arizona.

CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring.

Despite Hall's repeated attempts to contact CVS customer service to resolve the problem and get satisfaction, she says the company ignored her entirely.

Hall said she went to the Fountain Hills, Arizona, CVS with her doctor's prescription on April 24.

The statement said the pharmacist violated company policies and "does not reflect our values or our commitment to inclusion, non discrimination and the delivery of outstanding patient care".

Hall says she later called her doctor's office, who tried to intervene and get the prescription filled, but the pharmacist refused once again.

Arizona is one of six states with "conscience clauses" to protect pharmacists who do not wish to fill prescriptions on moral or religious grounds, according to the National Women's Law Center.

DeAngelis said the company did not appropriately respond to Hall's complaint because of an "unintentional oversight".

The doctor instead sent a new prescription to a local Walgreens, where it was filled without question, according to the post. "I felt like the pharmacist was trying to out me as transgender in front of strangers", she said. The state law does not mention hormone therapy prescriptions. CVS would not clarify whether the pharmacist was sacked, telling HuffPost that it does not comment on employment decisions.

It marked her first round of hormone therapy.

"Her real motivation here was to make sure people know this shouldn't happen to them and, if it does, they can take action", said Steve Kilar of the ACLU.

Hall's incident comes as the Trump Administration is moving to roll back protections for transgender people in healthcare. The pharmacist said it was against his personal beliefs.

She claims the pharmacist loudly questioned her in front of other customers and rejected her and her doctor's requests to transfer the prescription to another location.

Employees are required, however, to have another pharmacist or manager handle the prescription so that the patient's needs are met "in a timely manner".

It was unclear late Thursday whether CVS has a similar policy. He said the company learned of Hall's post Thursday and spoke with her Friday to apologize directly.