All Oculus Rift headsets are offline after a software error

  • All Oculus Rift headsets are offline after a software error

All Oculus Rift headsets are offline after a software error

Every single Oculus Rift headset has reportedly stopped working overnight. The file in question is called OculusAppFramework.dll and this will need updating in order for the software, and headset to work again.

Yesterday, they announced problems with the Nvidia driver updates that were effecting VR users. Over on the Oculus Rift support page, the following message is being displayed: "If you are using an Nvidia GPU and now experiencing display or performance issues with your Oculus Rift, please make sure you are using driver version 388.59". As of writing, it seems that you can only rely on a bit of peer support in the community forums (linked below).

An Oculus staffer on the company's forums further confirmed the issues, apologizing on behalf of the company.

Most people are encountering an error that says the Oculus software "can't reach Oculus runtime service". However, customers suspect it has something to do with a security certificate that validates the product's software.Apparently, that certificate expired today.

Oculus VR is a division of Facebook, having been acquired by the social network giant in 2014 for a deal worth around US$2.3 billion. Users of the virtual reality headset all over the world have been reporting outages since earlier this morning.

Oculus has not provided an ETA for a fix, but in the meantime, Oculus co-founder Nate Mitchell has promised to post updates to a Reddit thread the company created.